Privacy Policy

PRIVACY POLICY

Effective Date: 1^st August 2026

Your Privacy Matters

Welcome to Redemption Skin Essentials, a brand owned and operated by Redemption Lifestyle Private Limited (”Redemption”, “Company”, “we”, “our”, or “us”).

Your trust means everything to us. Whether you’re discovering our products, placing your first order, or returning as a valued customer, we want you to feel confident that your personal information is treated with care, respect, and responsibility.

This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit or interact with www.redemptionskinessentials.com (the “Website”), purchase our products, communicate with us, or use any services provided by Redemption Lifestyle Private Limited.

We believe that privacy should be transparent and easy to understand—not hidden behind complex legal language. We encourage you to read this Privacy Policy carefully so you know what information we collect, why we collect it, and the choices available to you.

By accessing or using our Website, creating an account, placing an order, subscribing to our communications, contacting our customer support team, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

If you do not agree with this Privacy Policy, you may choose not to use our Website or provide personal information to us.

Who We Are

This Website is owned and operated by:

Redemption Lifestyle Private Limited

Registered Office:

FI No. B-608, Dream Arcade,
Jambli Naka, Station Road,
Thane Bazar, Thane,
Maharashtra – 400601, India.

Website: www.redemptionskinessentials.com

Email: customer@redemptionskinessentials.com

Phone: +91 9755554407

Throughout this Privacy Policy, the terms “you,” “your,” and “user” refer to every visitor, customer, or person accessing or using our Website.

Our Commitment to Your Privacy

You are welcome to browse our Website without creating an account or providing any personal information.

Certain features of our Website—including creating an account, placing an order, subscribing to newsletters, contacting customer support, submitting reviews, participating in surveys, or engaging with promotional activities—may require you to voluntarily provide certain personal information.

We collect only the information that is reasonably necessary to operate our business, provide our products and services, improve your experience, communicate with you effectively, fulfil our legal obligations, and maintain the security and integrity of our Website.

We are committed to handling your information responsibly, fairly, and transparently, in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable legal requirements.

Information We Collect

The information we collect depends on how you interact with our Website and services.

Information You Choose to Share

When you choose to interact with Redemption Skin Essentials, we may collect personal information that you voluntarily provide, including:

Full name
Email address
Mobile phone number
Billing address
Shipping address
Date of birth (where voluntarily provided)
Gender (where voluntarily provided)
Skin type, skin concerns, sensitivities, allergies, and skincare preferences (where voluntarily shared)
Product reviews and ratings
Survey responses
Messages sent through email, contact forms, WhatsApp, social media, live chat, or customer support
Any additional information you voluntarily provide while communicating with us

Providing this information enables us to:

Process and fulfil your orders.
Deliver products to your preferred address.
Provide customer support.
Respond to your enquiries.
Personalise your shopping experience.
Improve our products and services.
Communicate with you regarding your purchases and account.

You may choose not to provide certain information; however, doing so may limit your ability to use some features of our Website or receive certain services.

Information We Collect Automatically

When you visit our Website, certain information is collected automatically through cookies, server logs, and similar technologies to help us operate, secure, and improve our services.

This information may include:

Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Device identifiers
Internet service provider
Date and time of access
Pages visited
Products viewed
Search terms used
Time spent on pages
Referral websites
Approximate geographic location based on your IP address
Website performance information
Technical diagnostic information

This information is generally collected in an aggregated or pseudonymised manner and helps us understand how visitors use our Website, improve functionality, enhance security, prevent fraud, analyse trends, and provide a better customer experience.

Payment Information

Your payment security is important to us.

Redemption Lifestyle Private Limited does not collect or store your complete credit card number, debit card number, UPI PIN, CVV, net banking credentials, or any other sensitive payment information.

Payments made through our Website are securely processed by trusted third-party payment service providers using industry-standard security measures. Your payment information is transmitted directly to the payment provider and is not stored on our systems.

How We Use Your Information

The information we collect helps us provide you with a seamless, secure, and personalized shopping experience. We process your personal information only for legitimate business purposes and in accordance with applicable law.

Depending on how you interact with our Website, we may use your information to:

Create and manage your customer account.
Process, confirm, and fulfil your orders.
Deliver products to your preferred shipping address.
Process payments securely through authorized payment partners.
Communicate with you regarding your purchases, deliveries, returns, refunds, and customer support requests.
Respond to your questions, feedback, and enquiries.
Recommend products that may be relevant to your skincare preferences and previous purchases.
Improve our products, Website functionality, and overall customer experience.
Conduct surveys, product research, and customer satisfaction initiatives.
Detect, investigate, and prevent fraud, unauthorized transactions, misuse of our Website, and other security incidents.
Maintain the safety, stability, and performance of our Website.
Comply with legal, regulatory, taxation, accounting, and contractual obligations.
Protect our legal rights, business interests, customers, and the integrity of our services.

Where required by applicable law, we will obtain your consent before using your information for purposes that require it.

Cookies & Similar Technologies

To provide you with a smooth and personalized browsing experience, our Website uses cookies and similar technologies.

Cookies are small text files stored on your browser or device when you visit a website. They help us remember your preferences, improve Website functionality, understand visitor behaviour, and enhance the services we provide.

The types of cookies we may use include:

Essential Cookies

These cookies are necessary for our Website to function properly. They enable core features such as account login, shopping cart functionality, secure checkout, fraud prevention, and Website security. Without these cookies, certain parts of our Website may not function correctly.

Analytics Cookies

Analytics cookies help us understand how visitors use our Website by collecting information such as pages visited, browsing patterns, session duration, and Website performance. This information allows us to improve navigation, optimize performance, and enhance the overall customer experience.

Functional Cookies

These cookies remember your preferences, including language settings, login information, and other personalized choices, making future visits more convenient.

Marketing Cookies

Where permitted by applicable law, marketing cookies help us measure the effectiveness of our advertising campaigns and display content or promotions that may be more relevant to your interests.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our Website.

We may also use trusted third-party analytics and advertising technologies to better understand Website performance and customer interactions. These third parties process information in accordance with their own privacy policies.

Marketing Communications

We love keeping you informed about new launches, exclusive collections, skincare education, and special offers—but only in accordance with your preferences and applicable law.

If you choose to subscribe to our communications, we may send you:

Product launch announcements.
Exclusive offers and promotions.
Educational skincare content.
Brand updates and newsletters.
Surveys and feedback requests.
Event invitations and campaign announcements.

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.

Even if you choose not to receive promotional communications, we may still send important service-related messages regarding your account, orders, deliveries, returns, refunds, security notifications, or other essential transactional communications.

How We Share Your Information

We respect the trust you place in us. Redemption Lifestyle Private Limited does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information only when it is necessary to operate our business, provide our services, fulfil your orders, comply with legal obligations, or protect our legitimate interests.

Service Providers

To deliver our products and services efficiently, we work with carefully selected third-party service providers who assist us with functions such as payment processing, order fulfilment, shipping, customer support, cloud hosting, email communications, analytics, and Website maintenance.

These service providers are permitted to process your information only for the services they perform on our behalf and are expected to maintain appropriate security and confidentiality measures.

Payment Processing

Payments made through our Website are securely processed by authorized payment service providers. Redemption Lifestyle Private Limited does not store your complete payment card details, banking credentials, UPI PIN, or other sensitive financial information.

Shipping & Delivery Partners

To ensure that your orders reach you safely and efficiently, we share only the information necessary to fulfil your order, including your name, delivery address, contact number, and order details, with our logistics and delivery partners.

Legal Requirements

We may disclose personal information where required to comply with applicable laws, court orders, regulatory authorities, government requests, or legal proceedings.

We may also disclose information where reasonably necessary to investigate fraud, enforce our Terms of Service, protect our legal rights, recover outstanding amounts, or safeguard the safety, security, and integrity of our customers, employees, Website, or business operations.

We will always seek to disclose only the minimum amount of information reasonably necessary under the circumstances.

Data Security

Your trust is important to us. We are committed to protecting the personal information you share with Redemption Skin Essentials by implementing reasonable administrative, technical, and organizational safeguards designed to protect it against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

Payment transactions made through our Website are processed securely by trusted third-party payment service providers. Redemption Lifestyle Private Limited does not store your complete credit card number, debit card number, UPI PIN, CVV, net banking credentials, or other sensitive payment credentials.

While we continuously work to maintain a secure environment, no method of electronic transmission or storage can be guaranteed to be completely secure. Although we use commercially reasonable measures to safeguard your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

The length of time information is retained depends on the nature of the information and the purpose for which it was collected. Once your information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.

Your Privacy Choices & Rights

We believe you should remain in control of your personal information.

Subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permissible.
Withdraw consent that you have previously provided.
Opt out of receiving promotional communications.
Request information regarding the processing of your personal information, where applicable.
Submit a complaint regarding our handling of your personal information.

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We may request reasonable information to verify your identity before processing your request.

Updating Your Information

We encourage you to keep your personal information accurate and up to date.

You may update certain information through your customer account or by contacting our customer support team at customer@redemptionskinessentials.com. We will make reasonable efforts to update or correct your information in accordance with applicable law.

Children’s Privacy

Our Website and products are intended for individuals who are at least 18 years of age or otherwise capable of entering into legally binding contracts under applicable law.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required by law.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we may take appropriate steps to delete such information.

Third-Party Websites

Our Website may contain links to third-party websites, applications, or services for your convenience.

Please note that we do not own or control these third-party services and are not responsible for their privacy practices, content, or security. We encourage you to review their respective privacy policies before providing any personal information.

International Transfers

Your personal information may be processed or stored by trusted service providers located in jurisdictions outside your country of residence where necessary to provide our services.

Where such transfers occur, we take reasonable steps to ensure that your information continues to receive an appropriate level of protection consistent with applicable laws.

Changes to This Privacy Policy

As our business evolves and legal or regulatory requirements change, we may update this Privacy Policy from time to time.

Any revisions will be published on this page together with an updated “Last Updated” date. Your continued use of our Website after any changes become effective constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Legal Compliance

Redemption Lifestyle Private Limited is committed to protecting your privacy in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable laws governing electronic commerce, consumer protection, and data privacy.

Contact Us

If you have any questions, concerns, feedback, or requests relating to this Privacy Policy or the way your personal information is handled, please contact us.

Redemption Lifestyle Private Limited

Website: www.redemptionskinessentials.com

Email: customer@redemptionskinessentials.com

Phone: +91 9755554407

Registered Office:

FI No. B-608, Dream Arcade,
Jambli Naka, Station Road,
Thane Bazar, Thane,
Maharashtra – 400601, India.

Thank you for placing your trust in Redemption Skin Essentials. We are committed to handling your personal information responsibly, transparently, and with the care it deserves.