Privacy Policy

This Website is owned and operated by:

Redemption Lifestyle Private Limited
Registered Office: FI No. B-608, Dream Arcade, Jambli Naka, Station Road, Thane Bazar, Thane, Maharashtra – 400601, India.
Website: www.redemptionskinessentials.com
Email: customer@redemptionskinessentials.com
Phone: +91 9755554407

Throughout this Privacy Policy, the terms “you,” “your,” and “user” refer to every visitor, customer, or person accessing or using our Website.

You are welcome to browse our Website without creating an account or providing any personal information.

Certain features of our Website—including creating an account, placing an order, subscribing to newsletters, contacting customer support, submitting reviews, participating in surveys, or engaging with promotional activities—may require you to voluntarily provide certain personal information.

We collect only the information that is reasonably necessary to operate our business, provide our products and services, improve your experience, communicate with you effectively, fulfil our legal obligations, and maintain the security and integrity of our Website.

We are committed to handling your information responsibly, fairly, and transparently, in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other applicable legal requirements.

The information we collect depends on how you interact with our Website and services.

Information You Choose to Share
When you choose to interact with Redemption Skin Essentials, we may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Mobile phone number
• Billing address
• Shipping address
• Date of birth (where voluntarily provided)
• Gender (where voluntarily provided)
• Skin type, skin concerns, sensitivities, allergies, and skincare preferences (where voluntarily shared)
• Product reviews and ratings
• Survey responses
• Messages sent through email, contact forms, WhatsApp, social media, live chat, or customer support
• Any additional information you voluntarily provide while communicating with us

Providing this information enables us to process and fulfil your orders, deliver products, provide customer support, respond to enquiries, personalise your experience, improve services, and communicate regarding purchases. You may choose not to provide certain information; however, doing so may limit your ability to use some features.

Information We Collect Automatically
When you visit our Website, certain information is collected automatically through cookies, server logs, and similar technologies. This may include IP address, browser type/version, device type, operating system, device identifiers, ISP, access date/time, pages visited, products viewed, search terms, time spent, referral websites, approximate geographic location, performance data, and diagnostic information. This info is collected in an aggregated or pseudonymised manner.

Payment Information
Your payment security is important to us. Redemption Lifestyle Private Limited does not collect or store your complete credit card number, debit card number, UPI PIN, CVV, net banking credentials, or any other sensitive payment information. Payments made through our Website are securely processed by trusted third-party payment service providers using industry-standard security measures.

The information we collect helps us provide you with a seamless, secure, and personalized shopping experience. We process your personal information only for legitimate business purposes and in accordance with applicable law. We may use your information to:

• Create and manage your customer account.
• Process, confirm, and fulfil your orders.
• Deliver products to your preferred shipping address.
• Process payments securely through authorized payment partners.
• Communicate regarding purchases, deliveries, returns, refunds, and support requests.
• Respond to your questions, feedback, and enquiries.
• Recommend products relevant to your skincare preferences.
• Improve products, Website functionality, and overall experience.
• Conduct surveys, product research, and customer satisfaction initiatives.
• Detect, investigate, and prevent fraud, unauthorized transactions, or security incidents.
• Maintain safety, stability, and performance of our Website.
• Comply with legal, regulatory, taxation, accounting, and contractual obligations.
• Protect our legal rights, business interests, and customers.

Where required by applicable law, we will obtain your consent before using your information for purposes that require it.

To provide you with a smooth and personalized browsing experience, our Website uses cookies and similar technologies. Cookies are small text files stored on your browser or device. The types of cookies we may use include:

• Essential Cookies: Necessary for core features like account login, cart functionality, secure checkout, fraud prevention, and security.
• Analytics Cookies: Help us understand visitor usage, browsing patterns, session duration, and performance to improve navigation and experience.
• Functional Cookies: Remember preferences like language settings and login choices for convenience.
• Marketing Cookies: Measure advertising campaign effectiveness and display relevant content or promotions where permitted by law.

Most browsers allow you to manage or disable cookies via settings. Note that disabling certain cookies may affect Website functionality.

We love keeping you informed about new launches, exclusive collections, skincare education, and special offers—in accordance with your preferences. If you subscribe, we may send product announcements, exclusive offers, educational content, brand updates, surveys, and event invitations.

You may unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in our emails or contacting us directly. Even if you opt out of marketing, we will still send essential transactional messages regarding your account, orders, deliveries, or security notifications.

Redemption Lifestyle Private Limited does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share information only when necessary to operate our business, fulfill orders, comply with legal obligations, or protect legitimate interests:

• Service Providers: Third parties assisting with payment processing, fulfillment, shipping, support, hosting, email, analytics, and maintenance.
• Payment Processing: Secure processing through authorized payment providers (we do not store full card/banking credentials).
• Shipping & Delivery Partners: Sharing essential fulfillment details (name, address, phone number, order details) with logistics partners.
• Legal Requirements: Disclosure when required to comply with applicable laws, court orders, regulatory requests, or to protect against fraud and legal liabilities.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

While we continuously work to maintain a secure environment, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Once no longer required, data is securely deleted, anonymized, or disposed of.

Subject to applicable law, you may have rights to access, correct, or request deletion of your personal info, withdraw consent, opt out of marketing, request information regarding data processing, or submit a complaint. Contact us to exercise these rights.

We encourage you to keep your personal information accurate and up to date. You may update information through your customer account or by emailing customer@redemptionskinessentials.com.

Our Website and products are intended for individuals who are at least 18 years of age or capable of entering contracts. We do not knowingly collect information from children without parental consent. Contact us if you believe a child has provided us data so we can delete it.

Links to third-party services are provided for convenience. We do not control and are not responsible for their privacy practices, content, or security. Please review their policies independently.

Your information may be processed or stored by service providers located outside your country of residence. Where transfers occur, we take reasonable steps to ensure appropriate levels of protection.

We may update this Privacy Policy periodically. Revisions will be published here with an updated "Last Updated" date. Continued use of the Website after changes constitutes acceptance.

Redemption Lifestyle Private Limited protects your privacy in accordance with Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and consumer protection laws.

For questions or feedback regarding this Privacy Policy, please contact:

Redemption Lifestyle Private Limited
Website: www.redemptionskinessentials.com
Email: customer@redemptionskinessentials.com
Phone: +91 9755554407
Registered Office: FI No. B-608, Dream Arcade, Jambli Naka, Station Road, Thane Bazar, Thane, Maharashtra – 400601, India.